Question 1: Does the remote control car have a warranty?
Due to the nature of the product, no guarantee is provided. There is no factory warranty on RC cars. Please treat your remote control car with care. We are not responsible for any consequential losses caused by our products in any accident. You, the buyer/user, are solely responsible for the safe and proper use of the RC car provided.
Question 2: Do you inspect the goods before shipping to customers?
Of course, we test all products carefully before packaging/shipping to you. Therefore, all goods leave our warehouse in perfect condition and are ready for you to use immediately upon receipt.
Question 3: What should I do if the delivered product is unusable after it reaches me?
Don’t worry, we will take action immediately. Please contact our customer via email immediately after delivery (maximum 1-2 days!) on the service. If you wait! Reporting damage will result in loss of your right to repair/replacement! Please include photos/videos or an accurate description of the defect in the item with your claim. Without these files we will reject damage repair. Your customer service staff will contact you to advise you on how to repair the defect/damage.
Question 4: What should I do if the goods are damaged during transportation?
If the product packaging is severely damaged when it arrives, you need to contact the logistics company to refuse to accept the product! You will then need to inform us of the facts immediately via email. If you still receive a damaged package, we agree to keep the product and we will no longer make corrections to the damaged goods.
If there is no damage inside the package or only cosmetic damage, and you find that the goods are still damaged after opening the box, please keep pictures of the packaging and goods and give us feedback via email. We will tell you because we have extensive experience in this type of thing and we will regulate this.
Question 5: I have used this product a few times and then it became defective. Will it be replaced then?
We have checked carefully before sending to you and we know we have the perfect shipment for you. We’re sorry, but in this case we refuse to replace it!
Since you have already used the products, we do not know how you use them, and we do not know whether you have improper installation, incorrect operation, impact or breakage, etc., resulting in product failure. So please understand us, we cannot assume more responsibility here. But of course you can take our repair services and all shipping, troubleshooting and possible repair costs are taken over by you – to be done. But before you return your product for troubleshooting and repair, please contact our customer service department via email as soon as possible and our staff will tell you what to do.
Question 6: What should I do if I ordered a product but I don’t want to have it?
If the package is already on its way, unfortunately we are unable to intercept the package for you and they will need to ship the package back to us (please contact us for a return address). In this case, they bear all shipping costs, taxes, etc. and charge an additional 10% from the item price for inspection and restocking. Once we receive the returned goods and determine that there is no damage, we will refund the amount: It is equal to the sales price minus the above shipping costs, taxes and 10% of the product price. For verification and restocking.
If the package has not been shipped, please contact us in advance and we will cancel the order and refund you.
Question 7: I want to cancel the order, but the goods have been shipped. In this case, can I get the full payment back?
Unfortunately, no! Here are our suggestions for question 6! You must deduct shipping, taxes and review/recovery of the intended shipment (10% of the purchase price).